Shipping policy
At Puresencia, we are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery times:
- Belgium & Netherlands: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
Please note that shipping times may vary depending on demand, holidays, customs, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow your package in real time.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping promotions apply.
Delayed or Lost Packages
If your order is delayed or appears lost, please contact us at:
support@puresencia.com
We will do our best to assist you as quickly as possible.
Incorrect Address
Customers are responsible for providing the correct shipping address. Puresencia is not responsible for orders shipped to incorrectly entered addresses.